Content Introduction Life is not rational Rational, logical approach will not solve all problems Rational, logical, technique-driven management cannot achieve its ends A Different Way of Thinking The Opposite of a Profound Truth Is Also True Nothing is as Invisible as the Obvious The "Technology" of Human Relations The More Important a Relationship, the Less Skill Matters Once You Find a Management Technique that Works, Give it Up Effective Managers Are Not in Control Most Problems That People Have Are Not Problems Technology Creates the Opposite of Its Intended Purpose We Think We Invent Technology, but Technology Also Invents Us The Paradoxes of Communication The More We Communicate, the Less We Communicate In Communication, Form is More Important than Content Listening is More Difficult than Talking Praising People Does Not Motivate Them The Politics of Management Every Act Is a Political Act The Best Resource for the Solution of Any Problem is the Person or Group That Presents the Problem Organizational Predicaments Organizations That Need Help Most Will Benefit from It Least Individuals Are Almost Indestructible, but Organizations Are Very Fragile The Better Things Are, the Worse They Feel Dilemmas of Change We Think We Want Creativity or Change, but We Really Don't We Want for Ourselves Not What We Are Missing, but More of What We Already Have Big Changes Are Easier to Make Than Small Ones We Learn Not from Our Failures, but from Our Successes -- and the Failures of Others Everything We Try Works, and Nothing Works Planning Is an Ineffective Way to Bring About Change Organizations Change Most by Surviving Calamities People We Think Need Changing Are Pretty Good the Way They Are The Aesthetics of Leadership Every Great Strength Is a Great Weakness Morale Is Unrelated to Productivity There Are No Leaders, There is Only Leadership The More Experienced the Managers, the More They Trust Simple Intuition Leaders Cannot Be Trained, but They Can Be Educated In Management, to Be a Professional One Must Be an Amateur Avoiding the Future Lost Causes Are the Only Ones Worth Fighting For My Advice Is Don't Take My Advice Comments Relationships Being who you are Becoming more than you have been "Rolling out" programs Trusting teachers Level of grumbles Big Changes Passion Richard Farson Western Behavioral Sciences Institute Esalen Istitute International Design Conference Carl Rodgers